Traditional mode of addressing the problems of the end-users was very time consuming, as end-users frequently contacts the specialists either by letters or by phone calls, than specialists visit the site and made his comments or advise the end-users the remedial measures for the problems.In the changing scenario of IT revolution and communication development, traditional mode of addressing the problems/ queries of end-users becomes obsolete and requires major changes in the strategies for reaching the end-users for projecting ICFRE as problem-solving organization/team of experts.This forum has been developed to facilitate our valued end-users to find quick and reliable solution of their problem by using internet environment.